Technology has significantly transformed our modes of communication and interaction, revolutionizing the way we connect with one another over the past few decades. However, the COVID-19 pandemic has acted as a catalyst, expediting this transformative process and necessitating our exclusive reliance on digital tools for socializing, working, and learning.Technology has drastically changed the way we communicate with each other. In just a few short years, we’ve gone from sending handwritten letters to communicating instantly with anyone in the world via text, email, and social media. Here are six ways technology is continuing to change the way we communicate.
1.Bots and AI-powered Assistants are Becoming our New Best Friends
As artificial intelligence gets better at understanding human communication, we’re starting to see more and more AI-powered chatbots and assistants enter the market.
These days, we can talk to our bank’s chatbot about our account balance, ask Alexa for the weather forecast, or chat with a salesperson on a website powered by artificial intelligence. And as AI continues to get better at understanding human communication, these sorts of interactions are only going to become more common.
2.NBN and Fixed Wireless Internet Help Us Stay Connected
Whether a person is working from home or keeping in touch with family and friends overseas, NBN and fixed wireless internet from providers like swoop help them stay connected when it matters most. With super-fast speeds and super-reliable connections, people can do more of what they love without worrying about being disconnected.
3. Visuals are Becoming Increasingly Important in our Communications
With the rise of visual social media platforms like Snapchat and Instagram, it’s clear that people are now interested in consuming information that is presented in a visually appealing way. And as we continue to consume more and more visual content online, businesses are going to have to adapt their communications accordingly by incorporating more visuals into their marketing materials, website content, and much more.
4.We’re Becoming More Open to Communicating with Strangers (at least online)
The rise of social media has made it easier than ever before to connect with people from all over the world who share similar interests. And as online communication becomes more commonplace, we’re becoming less hesitant to reach out and connect with others online (even if we’ve never met them in person.
5.We Expect Faster Responses to our Communications
With instant messaging apps being so popular these days, we’ve become used to getting near-instant responses to our messages (within seconds or minutes). But when it comes to other forms of communication like email or even phone calls, our expectations haven’t changed all that much; we still expect a reasonably quick response even though it might take hours or even days for someone to get back to us.
Summary
As businesses try to keep up with these changes, they will need to pay closer attention not just to what consumers are saying, but also to how they are saying it. After all, it’s not just what we say that matters, but how we say it too.
